Thank you for using our online billing and booking service.

Please read our refund policy carefully before proceeding with any payment.

1. **Booking Cancellation**
Cancellation requests must be made directly with the merchant. The refund amount, if any, depends on the merchant's specific cancellation policy.

2. **Refund Eligibility**
Refunds will be processed only in the following scenarios:
- Duplicate payment
- Booking cancelled by the merchant
- Payment failure with amount deducted

3. **Refund Process**
Approved refunds will be processed to the original payment method within 7–10 business days, depending on the bank or payment gateway.

4. **Non-Refundable Items**
Service fees, partial usage, or late cancellations may not be eligible for a full refund.

5. **Contact for Refunds**
To request a refund, please contact: [Merchant Email / Phone Number]

Note: The final decision on refunds lies with the merchant.